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NUS Dependants' Insurance


The insurance scheme is compulsory for all spouse and children of International Graduate students of NUS who are sponsored by NUS for a long-term visit pass (LTVP) issued by Singapore Immigration (ICA). Dependants who are not sponsored by NUS (ie. sponsored by other parties) can apply as well on a voluntary basis.

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NUS Dependants' Insurance


The insurance scheme is compulsory for all spouse and children of International Graduate students of NUS who are sponsored by NUS for a long-term visit pass (LTVP) issued by Singapore Immigration (ICA). Dependants who are not sponsored by NUS (ie. sponsored by other parties) can apply as well on a voluntary basis.

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Coverage


Coverage


Please refer to the NUS Student Insurance website for details of the insurance.

With effect from 1 Aug 2017, the Outpatient Specialist (SP) Insurance limit has been increased from $500 to 1,000.

Dependants will enjoy similar coverage as Graduate Students except:

  1. Pre-existing Conditions are not covered unless the Dependant has been insured continuously for twelve (12) months under this policy.
  2. The Insurance is applicable in Singapore only. There is no coverage in your home country or when you travel outside of Singapore.
  3. Under Group Outpatient Specialist (SP) Insurance, treatment at a Singapore Government Restructured Hospital A&E is covered up to $100 per visit, maximum 2 visits per year.
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Premium


Premium


Important Note

 

  • The master policy is renewable annually. The next renewal is on 31/07/2018. As such, you can only purchase the insurance up to 31/07/2018 even if the LTVP expires later. We will inform you in June 2018 on the renewal terms from 01/08/2018 onwards.

 

  • For new application, you must purchase the insurance up to 31/07/2018. Verification from NUS is required if you are applying for a LTVP which expires earlier than 31/07/2018.

 

  • For renewals, you must purchase the insurance  up to 31/07/2018 unless your LTVP expires before this date. Please forward a copy of the LTVP for verification.

 

  • The full premium must be paid. Monthly premium is not accepted.

For dependants sponsored by NUS:


For period less than 6 months, the premium is $144.00 including 7% GST.
For period more than 6 months, the premium is $24.00/mth x no. of months including 7% GST.

Health declaration form is not required.

The insurance is compulsory for all dependants sponsored by NUS for a LTVP.

 

For dependants NOT sponsored by NUS (ie. sponsored by other parties):


For period less than 6 months, the premium is $228.00 including 7% GST.
For period more than 6 months, the premium is $38.00/mth x no. of months including 7% GST.

Health declaration is required for underwriting.


Premium Calculation - Number of Months

  • Example 1: If the period of insurance is from 15/09/2017 to 31/07/2018, the premium payable will be for 11 months.
  • Example 2: If the period of insurance is from 01/02/2018 to 31/07/2018, the premium payable will be for 6 months (minimum premium).

 

Mode of Payment

By ATM/Bank Transfer to AXA’s OCBC Bank Account.

  • Accountholder : AXA Insurance Singapore Pte Ltd
  • Account No. : 610-526220-001
  • Type of Account : Current
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Renewal & Application Procedure


Renewal & Application Procedure


Eligibility

 

  • The insurance scheme is compulsory for all spouse and children of International Graduate students of NUS who are sponsored by NUS for a long-term visit pass (LTVP) issued by Singapore Immigration (ICA). Dependants who are not sponsored by NUS (ie. sponsored by other parties) can apply as well on a voluntary basis.

 

  • If you do not fall within the abovementioned group, please do not apply but contact us to enquire if your family can be covered.

 

  • Coverage at point of claim is subject to confirmation that the student is a registered full-time student of NUS and his/her dependants are holding a LTVP. The coverage will terminate once the student is no longer eligible as an NUS student and/or if the dependant no longer holds a LTVP or Dependant Pass.

 

  • We will only check on your eligibility in event of claim. Please note that claims will not be payable if you are not eligible/approved even if you have paid for the insurance.

 

  • You must must forward a copy of the Long Term Visit Pass (LTVP) by email to MYCG within 14 days of approval by Singapore Immigration (ICA).

Renewal Applications

 

Step 1

Complete this Renewal Application Form:

 

Step 2

Please arrange payment and email us a screenshot of the ATM/Bank transfer confirmation.

 

Step 3

We will email the Certificate to you by the next working day after payment is received.


New Applications

 

Step 1

Please arrange payment of the insurance by ATM/bank transfer and keep a screenshot of the transaction confirmation.

 

Step 2

Complete this New Application Form for each dependant that you wish to insure (including payment details if you choose to pay by ATM/bank transfer).

For example, if you wish to insure your spouse and child, you will need to complete this form twice.

 

Step 3

Email the following documents to nus@mycg.com.sg:

(a)  Completed Health Declaration form if dependant to be insured is not sponsored for the LTVP by NUS (this form is not required if your dependant is sponsored by NUS), and

(b)  Screenshot of the ATM/Bank Transfer made to AXA's OCBC Bank.

 

Step 4

For dependants sponsored by NUS, we will email the Certificate to you by the next working day.

For dependants not sponsored by NUS, we will get back to you once the Insurer has reviewed the Health Declaration Form.

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Apply for Letter of Guarantee (LOG)


A LOG is a document issued by the insurer for hospitalisation and/or surgery. With a LOG, the hospital will waive the cash deposit and payment of the hospital bill up to the limits of the insurance and subject to the policy terms and conditions. The hospital will bill the insurer directly.

Apply for Letter of Guarantee (LOG)


A LOG is a document issued by the insurer for hospitalisation and/or surgery. With a LOG, the hospital will waive the cash deposit and payment of the hospital bill up to the limits of the insurance and subject to the policy terms and conditions. The hospital will bill the insurer directly.

Apply for LOG

 

Step 1

Complete this form and submit to MYCG at least 5 working days before the scheduled hospital admission/surgery. For emergency admission, please contact MYCG as soon as possible.

Step 2

Upload these documents:

  1. Completed Release of Medical Information Form (ROMIF) →

  2. Copy of Referral Letter from GP to Specialist, if any

  3. Copy of *Financial Counselling/ Admission Form/ Estimated Bill/ Day Surgery Authorisation Form

*The hospital will give these documents to the patient when the admission date is confirmed/during the financial counselling session. The documents will contain the estimated bill, diagnosis and treatment information - this information is required to process the LOG.

Step 3

The LOG will be faxed to the hospital 1 day prior to admission after it is approved by the insurer. A copy will be emailed to the student.

 

Step 4

Upon discharge from the hospital, please email the following to MYCG:

  1. Discharge Summary and
  2. Pre and Post hospitalisation/surgery bills.
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Claims Procedure


If you have incurred medical expenses, please submit a claim for processing within 30 days of the date of treatment.

Claims which are submitted late may not be processed. Please submit early.

Claims Procedure


If you have incurred medical expenses, please submit a claim for processing within 30 days of the date of treatment.

Claims which are submitted late may not be processed. Please submit early.

How to make a claim?

 

Step 1

Prepare/obtain the following documents:

      GPA - Group Personal Accident Insurance
      GHS - Group Hospitalisation & Surgical Insurance
      H&S - Hospitalisation & Surgery
      LOG - Letter of Guarantee

Step 2

  • Please email the claim documents to MYCG. Please keep the original documents for up to one (1) year in case the insurer may require for verification or audit.
  • If you are submitting a claim under the Group Hospitaisation & Surgical (GHS) Insurance and did not apply for LOG, please submit the original Final Hospital Bill by post or by hand to MYCG.

Follow-Up Claims

Please email the Follow-up Claim Form and Bills to MYCG. Please keep the original documents for up to one (1) year in case the insurer may require for verification or audit.


Generally, claims will be processed within 30 days after receipt of complete documents and information.

The student will be notified of the result of the claim by email. For approved medical expense claims, the reimbursement will be credited into the student’s bank account.


Claim Notification

Claims should be submitted within 30 days of treatment. If more time is required, please submit this form to notify MYCG.

Claims which are submitted late may not be processed. Please submit early.

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Government/Restructured Hospitals/Specialists


The Group Hospitalisation & Surgical and Group Outpatient Specialist Insurance covers treatment at a Singapore Government/Restructured Hospital/Specialist Outpatient Clinic including the NUS UHC Specialist Clinic. Please note that treatment at PRIVATE Hospitals and Clinics is not covered.

Government/Restructured Hospitals/Specialists


The Group Hospitalisation & Surgical and Group Outpatient Specialist Insurance covers treatment at a Singapore Government/Restructured Hospital/Specialist Outpatient Clinic including the NUS UHC Specialist Clinic. Please note that treatment at PRIVATE Hospitals and Clinics is not covered.

Alexandra Hospital

378 Alexandra Road
Singapore 159964
Tel 6379 4383
http://www.ah.com.sg

Changi General Hospital

2 Simei Street 3
Singapore 529889
Tel 6788 8833
http://www.cgh.com.sg/

Institute of Mental Health/ Woodbridge Hospital

Buangkok Green Medical Park
10 Buangkok View
Singapore 539747
Tel 6389 2000
http://www.imh.com.sg/

 

Khoo Teck Puat Hospital

90 Yishun Central
Singapore 768828
Tel 6555 8000
http://www.ktph.sg/main/home

KK Women's And Children's Hospital

100 Bukit Timah Road
Singapore 229899
Tel 6293 4044
http://www.kkh.com.sg/

National University Hospital

5 Lower Kent Ridge Rd
Singapore 119074
Tel 6779 5555
http://www.nuh.com.sg/

 

Singapore General Hospital

Outram Rd
Singapore 169608
Tel 6222 3322
http://www.sgh.com.sg/

Tan Tock Seng Hospital

11 Jalan Tan Tock Seng
Singapore 308433
Tel 6256 6011
http://www.ttsh.com.sg/

National Cancer Centre

11 Hospital Drive
Singapore 169610
Tel 6436 8000
http://www.nccs.com.sg/

 

National Heart Centre

17 Third Hospital Avenue
Singapore 168752
Tel 6436 7800
http://www.nhcs.com.sg/

National Skin Centre

1 Mandalay Road
Singapore 308205
Tel 6253 4455
http://www.nsc.gov.sg/

Singapore National Eye Centre

11 Third Hospital Avenue
Singapore 168751
Tel 6227 7255
http://www.snec.com.sg/

(please note that the SNEC operates a clinic at Gleneagles Hospital which is a private hospital; treatment at SNEC Gleneagles would not be covered)

Ng Teng Fong General Hospital

1 Jurong East Street 21
Singapore 609606
Tel 6716 2000
https://www.ntfgh.com.sg/

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Contact


Contact


NUS Dependants' Insurance Website
www.mycg.com.sg/nus-dependants

 

MYCG PTE LTD

1 Coleman Street
#10-09A The Adelphi
Singapore 179803

+65 6635 2160 (phone)
+65 6635 2161 (fax)

nus@mycg.com.sg
www.mycg.com.sg

 

Operating Hours

Monday to Fridays
9 am to 5 pm

If you wish to visit us,
please avoid 12 noon to 2 pm.

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