How to make a claim?

Step 1

Complete the Notification of Accident Form and email to MYCG within 30 days of the accident.

Step 2

Prepare/obtain the following documents:

Step 3

Email the documents to groupclaim@income.com.sg and cc claims@mycg.com.sg.

• For follow-up claims, please email the bills to Income and MYCG and state in the email subject header “Student’s Full Name – TP GPA Follow-up Claim”. If you have received a reply from the insurer, please also include the Claim Reference in the email subject header.

• Please keep the original documents for six (6) months as the insurer may request for them for verification or audit.

Generally, claims will be processed within 30 days after receipt of complete documents and information.

The student will be notified of the result of the claim by email. For approved medical expense claims, the reimbursement will be credited into the student’s bank account.