Apply for LOG

The LOG is only applicable under the Group Hospitalisation & Surgical Insurance (GHS).
The LOG is not applicable for treatment outside Singapore.
For treatment overseas, please pay first and submit a claim for reimbursement.
Please note that LOG will not be issued for medical treatment that is not covered, if the required medical information cannot be obtained prior to hospital admission or if the request for LOG is made after discharge.
For emergencies, please contact MYCG immediately or settle the bill first and submit the claim later.

Step 1

Complete this form and submit via the GroupCare Lite app or care@mycg.com.sg at least 5 working days before the scheduled hospital admission/surgery. For emergency admission, please contact MYCG as soon as possible.

LOG Request Form

Name

First Name

Last Name

Gender

Male

Female

Date of Birth

NRIC / FIN Number

Student ID / Matric Number

Phone

Email Address

Policy Number

School

Course of Study

Type of Student (Full-Time/Part-Time)

Date of Admission to SUTD

Expected Date of Graduation

Admission Date to Hospital

Hospital

Diagnosis / Medical Condition / Description of Accident

Message

Personal Data Use Statement

By providing the information and submitting this application or transaction, I/we consent and agree to Income Insurance Limited (“Income”), its representatives, agents, relevant third parties, Income’s appointed insurance intermediaries and their respective third party service providers and representatives (collectively “Income Parties”) (referred to in Income’s Privacy Policy at http://www.income.com.sg/privacy-policy) to collect, use, and disclose any personal data in this form or obtained from other sources, including existing personal data provided and any future updates, (collectively “personal data”) for the purposes of processing and administering my/our insurance application or transaction, providing me/us with financial advice and/or recommendation on products and services, managing my/our relationship and policies with Income including sending me/us corporate communications and notices on updates and servicing, research and data analytics, and in the manner and for the purposes described in Income’s Privacy Policy. Where the personal data of another person(s) (for example, personal data of my family, employee, payee/payer or beneficiary) is provided by me/us or from other sources to Income Parties, I/we represent and warrant that: • I/we have obtained their consent for the collection, disclosure and use of their personal data; and • I am/we are authorised to give any authorisation, approval and consent on their behalf to collect, use or disclose, their personal data, for the purposes as set out in this Personal Data Use Statement. For the purpose of this application and any claim in connection with my/our policy(ies) with Income, I/we also authorise, agree and consent to (whether this application or transaction is accepted or refused) the following: a) The medical source, insurance office, reinsurer, or organisation to release to Income any medical or relevant information to do with me or the insured; b) Income to collect from and/or disclose to any medical source, insurance office, reinsurer, or organisation any medical or relevant information to do with me or the insured; and c) Income or any of its approved medical examiners or laboratories to perform the necessary medical assessment and tests for Income to underwrite and evaluate me or the insured health status or condition in relation to this application and any claim in connection with my/our policy(ies) with Income. When submitting a claim for an insurance policy, I/we consent and agree that the personal data will also include any subsequent information collected on health or any information that is necessary for Income to decide whether to pay the claim, such as test results, medical examination results, and health records from medical sources such as medical examiners or laboratories. I/We authorise, consent and agree to the following: • Income Parties to collect from and/or disclose to the group policyholder, the personal data for all the relevant purposes listed above and in Income’s Privacy Policy including to respond to enquiries from the group policyholder for the purposes of this application and policy servicing matters, including confirmation of eligibility for the cover; and • The group policyholder to disclose the personal data to Income Parties for all the relevant purposes listed above and in Income’s Privacy Policy. Please refer to Income’s Privacy Policy for more information, including access and correction of my personal data and consent withdrawal.

I agree.

Step 2

Email these documents to groupcare.lite@adepthealth.com.sg and copy care@mycg.com.sg:

Completed Authorisation Form →
Copy of Referral Letter from GP to Specialist, if any
Copy of Test Reports, if any
Copy of *Financial Counselling/ Admission/ Care Cost/ Day Surgery Authorisation Form

*The hospital will give these documents to the patient when the admission date is confirmed/during the financial counselling session. The documents will contain the estimated bill, diagnosis and treatment information - this information is required to process the LOG.

Step 3

The LOG will be emailed to the hospital 1 to 2 days prior to admission after it is approved by the insurer. A copy will be emailed to the student.

Step 4

Upon discharge from the hospital, please submit:

Discharge Summary by email to groupcare.lite@adepthealth.com.sg and copy care@mycg.com.sg and
Submit Pre and Post hospitalisation/surgery bills via the GroupCare Lite app to claim.

Apply for Letter of Guarantee (LOG)

Apply for LOG

Step 1

Step 2

Step 3

Step 4