Group Personal Accident (GPA) Insurance
Covers full-time students of Nanyang, Ngee Ann, Republic, Singapore and Temasek Polytechnic for bodily injuries caused by an accident from AY2023 to AY2025.
Group Personal Accident (GPA) Insurance
Covers full-time students of Nanyang, Ngee Ann, Republic, Singapore and Temasek Polytechnic for bodily injuries caused by an accident from AY2023 to AY2025.
Coverage
Coverage is subject to the insurer’s policy terms and conditions. Please read the GPA Fact Sheet for the details.
Claims
If you have incurred medical expenses, please submit a claim for processing within 30 days of the date of treatment. For claims for accidental permanent disablement/death, please notify MYCG as soon as possible but within 30 days of the accident.
Claims which are submitted late may not be processed. Please submit early.
Claims
If you have incurred medical expenses, please submit a claim for processing within 30 days of the date of treatment. For claims for accidental permanent disablement/death, please notify MYCG as soon as possible but within 30 days of the accident.
Claims which are submitted late may not be processed. Please submit early.
How to make a claim?
Step 1
Complete the Student Accident Plan Claim Form.
Step 2
Prepare/obtain the following documents:
Step 3
Submit all documents (including for follow-up claims):
TO: groupclaim@income.com.sg and
CC: claims@mycg.com.sg
IMPORTANT NOTES
Please submit the claim within 30 days of treatment. Late claims may not be processed.
Please ensure that the invoice is paid before submitting the claim. The invoice should not show an outstanding amount otherwise official receipt is required.
Invoices and prescriptions may be downloaded from the hospital or healthhub app for treatment in Government Restructured Hospitals/Specialist Clinics.
If the required documents (eg. referral letter, test order form, test report, discharge summary etc.) are not provided to you, please request from the clinic/hospital during the visit. Otherwise, you may have to return to the clinic/hospital to request for it.
The insurer may request for further information/documents on a case-by-case basis in order to assess the claim.
Original invoices and receipts must be kept for 6 months from the date of treatment and provided to the insurer on request.
Generally, medical expense claims will be processed within 30 days upon receipt of complete documents/information.
Notification of the result of the claim or request for documents/information will be sent to the student’s email address stated on the claim form.
Approved medical expense claims will be credited into the student’s bank account.
If a parent’s bank account is provided instead, please note that birth certificate may be required as proof of relationship.
Claims paid by Medisave will be reimbursed to the Medisave account. Please note that reimbursement to Medisave will reduce the balance available for future treatment/claims under the Polytechnic’s insurance. If you wish to retain the limit, please indicate in the email during submission of claim.
Medishield Life and the Private Integrated Shield Plans (excluding Rider) have Last Payer Status. This means that if they have paid the claim, the patient’s other insurance (eg. Polytechnic’s student insurance) must reimburse the Shield Plans. Please note that reimbursement to the Shield plan will reduce the balance available for future treatment/claims under the Polytechnic’s insurance. If you wish to retain the limit, please indicate in the email during submission of claim.
Confirmation on whether a claim is admissible or the amount payable can only be provided by the insurer after complete claim documents have been submitted for assessment.
contact
contact
Email Your Claims (including follow-up)
TO: groupclaim@income.com.sg
CC: claims@mycg.com.sg
Contact MYCG
claims@mycg.com.sg
+65 8118 6924
+65 9336 0159 (24hr hotline for medical emergencies only)