A LOG is a document issued by the insurer to guarantee hospitalisation/surgery expenses. It is not valid for pre or post hospitalisation/surgery or outpatient expenses. With a LOG, the hospital will waive the cash deposit and payment of the hospital bill up to the policy limits and subject to the policy terms and conditions. The hospital will bill the insurer directly. The student will have to pay to the hospital any amount not covered by the insurance after the hospital bill is finalised.
Apply for LOG
The LOG is not applicable for treatment outside Singapore. For treatment overseas, please pay first and submit a claim for reimbursement.
Step 1
Complete this form and submit to MYCG at least 5 working days before the scheduled hospital admission/surgery. For emergency admission, please contact MYCG as soon as possible.
Copy of Referral Letter from GP to Specialist, if any
Copy of *Financial Counselling/ Admission Form/ Estimated Bill/ Day Surgery Authorisation Form
*The hospital will give these documents to the patient when the admission date is confirmed/during the financial counselling session. The documents will contain the estimated bill, diagnosis and treatment information - this information is required to process the LOG.
Step 3
The LOG will be emailed to the hospital 1 day prior to admission after it is approved by the insurer. A copy will be emailed to the student.
Important! Please note that issuance of the LOG does that guarantee that the medical expenses are covered. The LOG is issued for the student's convenience so that he/she does not have to pay the deposit/bill on discharge . The student must submit the full claim documents for the insurer to review after discharge from the hospital. If the claim is not admissible, the student must pay the hospital or reimburse the insurer.
