How to make a claim?

Step 1

Prepare/obtain the following documents:

H&S - Hospitalisation & Surgery LOG - Letter of Guarantee

Claim Form

Step 2

Claims for outpatient visits/bills including pre and post hospitalisation/surgery bills

Please email the documents to MYCG.
Please keep the original bills for up to one (1) year from the date of treatment as the insurer may request for verification at any time or for audit.

Step 3

Claims for hospitalisation/surgery bill

Please post the original documents to MYCG.
Keep a copy for your records.

Generally, claims will be processed within 30 days after receipt of complete documents and information.

The student will be notified of the result of the claim by email. For approved medical expense claims, the reimbursement will be credited into the student’s bank account.

CLAIM NOTIFICATION

Claims should be submitted within 30 days of treatment. If more time is required, please submit this form to notify MYCG.

Claim Notification

Name *

Name

First Name

Last Name

Gender *

Male

Female

Date of Birth *

NRIC / FIN Number *

Student ID / Matric Number *

Phone *

Email Address *

Policy Number *

School *

Course of Study *

Type of Student (Full-Time/Part-Time) *

Date of Treatment *

Hospital / Clinic *

Diagnosis / Medical Condition / Description Accident *

Reason for Delay in Submission *

Message

Claims

How to make a claim?

Step 1

Step 2

Step 3

CLAIM NOTIFICATION

Claims which are submitted late may not be processed. Please submit early.