How to make a claim?

Step 1

Complete the Group Hospital & Surgical Claim Form.

Step 2

Prepare/obtain the following documents:

Please note that the list of documents above is not exhaustive. Other documents may be required after the insurer has assessed the claim.

Step 3

Email the documents to groupclaim@income.com.sg and cc claims@mycg.com.sg.

Note:

• Original invoices and receipts must be kept for 6 months from the date of treatment and provided to the insurer on request.

• Generally, claims will be processed within 30 days upon receipt of complete documents/ information.

• Notification of the result of the claim or request for documents/information will be sent to the student’s email address stated on the claim form.

• Approved medical expense claims will be credited into the student’s bank account.

• For death claims, please contact MYCG.