How to make a claim?


Step 1

Prepare/obtain the following documents:

      H&S - Hospitalisation & Surgery          LOG - Letter of Guarantee

Step 2

Claims for outpatient visits/bills including pre and post hospitalisation/surgery bills

  • Please email the documents to MYCG.
  • Please keep the original bills for up to one (1) year from the date of treatment as the insurer may request for verification at any time or for audit.


Step 3

Claims for hospitalisation/surgery bill

  • Please post the original documents to MYCG.
  • Keep a copy for your records.

Generally, claims will be processed within 30 days after receipt of complete documents and information.

The student will be notified of the result of the claim by email. For approved medical expense claims, the reimbursement will be credited into the student’s bank account.


Claims should be submitted within 30 days of treatment. If more time is required, please submit this form to notify MYCG.

Claims which are submitted late may not be processed. Please submit early.