MOHH ANS Group Insurance
For Asian Nursing Scholars of MOH Holdings Pte Ltd
MOHH ANS Group Insurance
For Asian Nursing Scholars of MOH Holdings Pte Ltd
Managed by MYCG & Partners Pte Ltd & Karen Low
Underwritten by Income Insurance Limited
(photo source: mohh.com.sg)
"GroupCare@Income" Mobile App & Web Portal
Features include e-Card for visit at panel clinics, find panel clinics, submit claims, track claims, apply for LOG, chat with “Ask Joey” etc.
"GroupCare@Income" Mobile App & Web Portal
Features include e-Card for visit at panel clinics, find panel clinics, submit claims, track claims, apply for LOG, chat with “Ask Joey” etc.
For first time user, please click “Register” to set-up your account before you can log in and use the app and portal.
Download the App from the Apple App Store or Google Play Store using your mobile phone
Or log in via the Portal
www.groupcareincome.com.sg
For more information on how to use the mobile app, download the User Guide:
e-Card & Panel Clinics
Show your e-Card and FIN Card to the clinic staff at panel clinics for cashless visit. You may have to top-up for surcharge after normal clinic operating hours.
e-Card & Panel Clinics
Show your e-Card and FIN Card to the clinic staff at panel clinics for cashless visit. You may have to top-up for surcharge after normal clinic operating hours.
Log in to view e-Card in app
Before you visit a Panel Clinic
always check that the clinic is on the panel
and the clinic’s operating hours
you may wish to contact the clinic to confirm their operating hours before your visit
Click the button for the list of panel clinics.
Please note that it may not include changes made since the list was last uploaded (eg. withdrawal of clinic). Please always check the app before your visit to ensure that the clinic is on the panel at the time of your visit - if you are asked to pay by a clinic that is no longer on the panel, the claim may not be admissible. You may also wish to contact the clinic before visiting in case there are changes eg. change in operating hours.
Coverage
Below is a summary of the insurance coverage. Please note that coverage is subject to the insurer’s policy terms conditions and exclusions.
Coverage
Below is a summary of the insurance coverage. Please note that coverage is subject to the insurer’s policy terms conditions and exclusions.
All eligible students are covered under the following plans:
Group Outpatient Primary Care (GP)
Group Outpatient Specialist Care (SP), Outpatient Mental Health and Outpatient Treatment for Clinical Attachment Incidents
Group Hospital & Surgical (GHS)
Group Term Life (GTL)
Group Outpatient Primary Care (GP)
Covers treatment by a General Practitioner (GP) for illness and injury, including consultation, prescribed standard medicine and basic x-ray and lab tests up to $400 per policy year with co-payment $5 per visit.
You may have to top-up for surcharge after normal clinic operation hours.
Log in to the Groupcare@Income mobile app to obtain your e-card and view the list of panel clinics.
Show your e-card and FIN Card at panel clinics for cashless visit.
If the e-card is not shown and you pay for the visit, please note that the visit will be processed as non-panel clinic claim.
Claim Examples:
Group Outpatient Specialist Care (SP)
Outpatient Mental Health Treatment
Outpatient Treatment for Clinical Attachment Incidents
Group Hospital & Surgical (GHS)
Covers reasonable expenses incurred for medically necessary hospitalisation and/or surgery treatment of illness or injury in a Singapore Government Restructured Hospital.
Apply for Letter of Guarantee (LOG) at least 5 working days before hospitalisation/surgery, via the app/portal.
Group Term Life (GTL)
Pays upon death, total & permanent disablement or diagnosis of a critical illness.
Letter of Guarantee (LOG)
A LOG is a document issued by the insurer to guarantee hospitalisation/surgery expenses. It is not valid for pre or post hospitalisation/surgery or outpatient expenses. With a LOG, the hospital will waive the cash deposit and payment of the hospital bill up to the policy limits and subject to the policy terms and conditions. The hospital will bill the insurer directly. The student will have to pay to the hospital any amount not covered by the insurance after the hospital bill is finalised.
Letter of Guarantee (LOG)
A LOG is a document issued by the insurer to guarantee hospitalisation/surgery expenses. It is not valid for pre or post hospitalisation/surgery or outpatient expenses. With a LOG, the hospital will waive the cash deposit and payment of the hospital bill up to the policy limits and subject to the policy terms and conditions. The hospital will bill the insurer directly. The student will have to pay to the hospital any amount not covered by the insurance after the hospital bill is finalised.
Apply for LOG
Step 1
Click on the “Letter of Guarantee” icon in the app/portal and complete the online form at least 5 working days before the scheduled admission/surgery.
Step 2
Upload the following documents:
Care Cost Form / Financial Counselling Form / Admission Form / Day Surgery Authorisation Form - The hospital will give these documents to the patient when the admission date is confirmed. It should contain the diagnosis, name of surgery (if any) and estimated bill.
Referral letters, tests reports etc. if any
Step 3
For emergency hospitalisation/surgery, please call 6305 4573 or 9336 0159 after submitting the online form.
Step 4
The insurer will assess the case.
Step 5
View status of the LOG in the app/portal. If approved, the LOG will be forwarded to the hospital. Student can view a copy in the app/portal.
LOG request may NOT be approved for the following reason(s):
Late notification to the insurer of less than 5 working days (for planned elective admission only; does not apply for emergency case).
Completed authorisation form and other required medical documents are not available before discharge
Case requires further medical review
Non covered treatment/medical condition(s) under the policy
No credit arrangement with the Hospital
No LOG facility arrangement
Overseas admission
Note: Should the LOG request be declined, you must self-pay and submit the claim for evaluation. For claims evaluation, the decision on admissibility is subject to submission of all claim documents and assessment of complete claim documents according to policy terms, conditions and exclusions.
Claims
Submit your claims using the app or portal. No more hardcopy forms to complete!
Claims
Submit your claims using the app or portal. No more hardcopy forms to complete!
Bank Details
Your Singapore bank account details must be entered in the app/portal before submitting a claim. The details required include account number, bank code and branch code. Please do not provide bank details belonging to another party.
To enter your bank details, go to “Menu” then “Profile”.
Submit & Track Claims
submit claims via the app or portal
upload your invoice/receipt and supporting documents like referral letter, discharge summary, test reports etc.
you can check status of claims via the app or portal
notification of the result of the claim or request for documents/information will be sent via the app or portal
approved medical expense claims will be credited into the student’s bank account within 30 days after complete claim documents and information are received.
Important!
Claims should be submitted as soon as possible but within 30 days of the date of treatment or happening of the event whichever is earlier. If more time is required, please notify using the “Ask Joey” button in the app or portal. Late claims may not be processed.
Original invoices and receipts must be kept for one (1) year from the date of treatment and provided to the insurer on request.
Contact
Contact
View e-Card and Panel Clinics
Apply for Letter of Guarantee
Submit & Track Claims
Download GroupCare@Income mobile app
Log in to www.groupcareincome.com.sg portal
Let’s Chat
Click on “Ask Joey” in the app & portal
Contact MYCG
customercare@mycg.com.sg
+65 8118 6924
+65 9336 0159 (24-hr medical emergency hotline)
For queries on Group Term Life, please contact Karen Low at karen.low@income.com.sg or +65 9761 6605.